Privacy Policy

Last Updated: March 31, 2026

1. Information We Collect

We collect information you provide when using our services:

  • Personal Data: Name, phone number, email address, service history
  • Payment Data: Card details (processed via Stripe), transaction history, tip amounts
  • Technical Data: IP address, browser type, device information
  • Location Data: Which barbershop location you visit

Children Under 16: Our services are not intended for children under 16. We do not knowingly collect data from children under 16.

2. How We Use Your Information

  • Appointment scheduling and queue management
  • SMS notifications (appointment reminders, queue position updates, promotional offers)
  • Payment processing for services rendered
  • Service quality improvement and analytics
  • Responding to customer inquiries

3. Legal Basis for Processing

Under GDPR, we process your data based on:

  • Contract Performance: Providing appointment and service fulfillment
  • Legitimate Interest: Service quality, fraud prevention, business analytics
  • Consent: Marketing SMS, email newsletters (you can withdraw consent anytime)

4. Your Rights

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Opt-out of marketing (reply STOP to any SMS)

To exercise these rights, contact us at info@mtbarbershop.com with "GDPR Request" in the subject line.

5. Data Retention

  • Active customer data: Retained while account is active
  • Transaction records: 7 years (tax compliance)
  • Marketing lists: Until you opt-out
  • Service history: Indefinitely for quality tracking (anonymized after 2 years)

6. SMS/Text Messaging Program

  • Program Name: MT Barbershop SMS Notifications
  • Message Types: Appointment confirmations and reminders, walk-in queue position updates, post-visit feedback requests, and promotional offers and special deals
  • Message Frequency: Message frequency varies. Approximately 2–4 messages per month; more if you book frequently.
  • Opt-Out: Reply STOP to any message to unsubscribe immediately. You will receive one final confirmation message.
  • Help: Reply HELP for assistance, or email info@mtbarbershop.com, or call (302) 983-2621
  • Supported Carriers: All major US carriers including AT&T, Verizon, T-Mobile, US Cellular, and others. Carriers are not liable for delayed or undelivered messages.
  • Rates: Standard message and data rates may apply based on your carrier plan. MT Barbershop does not charge for SMS.
  • Consent: Consent to receive text messages is not required as a condition of purchasing any goods or services.

7. Third-Party Services

We share your data with trusted service providers:

  • Stripe: Payment processing (PCI-compliant)
  • Twilio: SMS delivery for notifications and marketing
  • Supabase: Secure database hosting (AWS infrastructure)
  • Sentry: Error monitoring (anonymized technical data only)

These providers are contractually obligated to protect your data and only use it for the specified purposes.

SMS Consent and Data Sharing: Text messaging originator opt-in data and consent will not be shared with or sold to any third parties, affiliates, or lead generators for marketing or promotional purposes.

Standard message and data rates may apply based on your carrier plan. Carriers are not liable for delayed or undelivered messages.

8. Cookies and Tracking

  • Session cookies: Authentication (required)
  • Analytics cookies: Usage tracking (optional with consent)

You can disable cookies in your browser settings, but some site features may not work.

9. Contact Information

Data Controller: MT Barbershop LLC
Email: info@mtbarbershop.com
Phone: (302) 983-2621
Address: 3616 Kirkwood Hwy, Wilmington, DE 19808